Discover Frequently Asked Questions from Our Support
Ans: Our next shipment (Batch 165) departs from Doha on July 13, 2025, and will arrive in Mombasa by August 13, 2025. The cut-off date to submit your cargo is July 11, 2025. We offer flexible pick-up scheduling and real-time tracking, so you always know where your cargo is. For updated rates or to confirm your shipment, reach out to us directly. 📲 WhatsApp: +974 77631991 / +974 7796 9692
Ans: We have special summer rates for items like fridges, furniture, and cooking ranges, which are charged based on volume. Washing machines are charged either by volume or weight, depending on the model. TVs are charged 13 QAR per inch, and we provide free wooden casing worth 200 QAR to keep them safe. Our general shipping rate is 12 QAR per kg, including home delivery to Ukunda and Malindi. Contact us to schedule your shipment today.📲 WhatsApp: +974 77631991 / +974 7796 9692
Ans:Our service areas include Mombasa, Nairobi, Nakuru, Kisumu, Eldoret, Kitale, Kakamega, Litein, Naivasha, Bungoma, Kericho, Kisii, Ukunda, and Malindi. We ship sea cargo weekly and air cargo daily from Qatar. For pickup scheduling and delivery inquiries, we’re here to help anytime. 📲 WhatsApp: +974 77631991 / +974 77969692
Ans: Yes! From July 15 to August 15, we’re offering up to 40% OFF on fridge shipments and free wooden TV casing. General cargo is charged at a flat rate of 12 QAR/kg. Get 5% off when your consignment is 100 kg or more. We also have Refer-A-Friend, Early Bird, and Midweek deals available. Book now and save more! 📲 WhatsApp: +974 77631991 / +974 77969692
Ans: Absolutely! We offer free cargo pickup anywhere in Qatar. Simply send us your location, building name or number, (Blue Plate) a valid Qatar phone number, and your preferred pick-up time (within a 1–3 hour window). We’ll handle the rest! 📲 WhatsApp: +974 77631991 / +974 779699692
Ans: Our rates are simple and affordable. Fridges, furniture, and cooking ranges are charged based on size. Washing machines are either volume-based (top load) or weight-based (side load). TVs are 13 QAR per inch, and we include free wooden casing worth 200 QAR. The standard shipping rate is 12 QAR/kg across all towns. For help or pickup, message us anytime. 📲 WhatsApp: +974 77631991 / +974 77969692
Ans: To keep your shipment safe and compliant, we do not accept phones, tablets, foodstuff, liquids, money, watches, or gold items. If you’re unsure about what you can send, feel free to reach out to us before shipping. 📲 WhatsApp: +974 77631991 / +974 7796962
Ans: For Uganda, we offer air cargo at 14 QAR/kg with a 670 QAR documentation fee and a minimum of 45 kg. Sea cargo is available at 10 QAR/kg, or 9 QAR/kg for shipments above 100 kg. We clear cargo in Kampala, and there are no hidden fees. Book your slot now! 📲 WhatsApp: +974 77631991 / +974 77969692
Ans: Shipping to Nigeria is easy with Tugatai. Air cargo is charged at 14 QAR/kg with a 670 QAR documentation fee and a minimum weight of 45 kg. Sea cargo costs 10 QAR/kg, or 8 QATugatair bulk (100 kg or more), and we clear shipments in Lagos at no extra cost. Contact us to get started. 📲 WhatsApp: +974 77631991 / +974 77969692
Ans: Shipping to Nigeria is easy with Tugatai. Air cargo is charged at 14 QAR/kg with a 670 QAR documentation fee and a minimum weight of 45 kg. Sea cargo costs 10 QAR/kg, or 8 QATugatair bulk (100 kg or more), and we clear shipments in Lagos at no extra cost. Contact us to get started. 📲 WhatsApp: +974 77631991 / +974 77969692
Ans: Yes! We offer Big Carton Boxes (20 QAR), Extra Large Boxes (30 QAR), and Super Drums (100 QAR). Delivery is 50 QAR, but it’s free when you schedule your cargo pickup and packaging together. Let us know what you need and we’ll bring it to you. 📲 WhatsApp: +974 77631991 / +974 77969692
Ans: We are open every day from 8:00 AM to 10:00 PM, including weekends. On Fridays, we’re closed from 12:00 PM to 1:00 PM for prayers, but open the rest of the day. Need help after hours? Just send us a message. 📲 WhatsApp: +974 77631991 / +974 77969692